The problem
Chrysler (FCA US LLC) is recalling certain 2014 Jeep Cherokee vehicles equipped with 3.2L engines. In the event that a clutch becomes stuck in the transmission, the transmission software may shift the transmission to neutral.
The risk
An unexpected shift to neutral would result in a loss of drive, increasing the risk of crash.
The fix
Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
Recall details
| NHTSA campaign | 19V-447 (19V447000) |
|---|---|
| Manufacturer number | V69 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | Power train › Automatic transmission |
| Report date | June 13, 2019 |
| Owners notified | August 8, 2019 |
| Vehicles affected | 81,615 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the transmission & drivetrain
Frequently asked questions
Is the recall 19V-447 repair free?
Yes. Jeep dealers will fix the problem at no cost: Chrysler will notify owners, and dealers will update the transmission software, free of charge. The recall began August 8, 2019. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V69.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 81,615 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.