The problem
Volkswagen Group of America, Inc. (Audi) is recalling certain 2019 Q7, Q8, S5 Cabriolet, and S5 Sportback vehicles. The front shock absorber forks may develop cracks allowing the shock absorbers to loosen.
The risk
Loose shock absorbers may impair vehicle steering, increasing the risk of crash.
The fix
Audi has notified owners, and dealers will replace the shock absorber forks, free of charge. The recall began March 18, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 40O4.
Recall details
| NHTSA campaign | 19V-114 (19V114000) |
|---|---|
| Manufacturer number | 40O4/40O6 |
| Manufacturer | Volkswagen Group of America, Inc. |
| Component | Suspension › Front › Shock absorber |
| Report date | February 20, 2019 |
| Owners notified | March 18, 2019 |
| Vehicles affected | 34 |
| Initiated by | Manufacturer |
Vehicles covered
Plus 1 other model/year combinations not covered on this site.
Owner complaints about the suspension
Frequently asked questions
Is the recall 19V-114 repair free?
Yes. Audi dealers will fix the problem at no cost: Audi has notified owners, and dealers will replace the shock absorber forks, free of charge. The recall began March 18, 2019. Owners may contact Audi customer service at 1-800-253-2834. Audi's number for this recall is 40O4.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 34 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.