The problem
Subaru of America, Inc. (Subaru) is recalling certain 2018 Crosstrek vehicles. These vehicles may be equipped with an incorrect floor mat retention bracket, allowing the floor mat to move out of position and interfere with the accelerator or brake pedal operation.
The risk
If the floor mat moves out of position and interferes with the accelerator or brake pedal operation, it can increase the risk of a crash.
The fix
Subaru has notified owners, and dealers will inspect the floor mat retention bracket and replace it if necessary, free of charge. The recall began November 14, 2017. Owners may contact Subaru customer service at 1-800-782-2783. Subaru's number for this recall is WTR-77.
Recall details
| NHTSA campaign | 17V-701 (17V701000) |
|---|---|
| Manufacturer number | WTR-77 |
| Manufacturer | Subaru of America, Inc. |
| Component | Service brakes |
| Report date | November 7, 2017 |
| Owners notified | November 14, 2017 |
| Vehicles affected | 2,367 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the brakes
Frequently asked questions
Is the recall 17V-701 repair free?
Yes. Subaru dealers will fix the problem at no cost: Subaru has notified owners, and dealers will inspect the floor mat retention bracket and replace it if necessary, free of charge. The recall began November 14, 2017. Owners may contact Subaru customer service at 1-800-782-2783.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 2,367 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.