The problem
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 GLE300d 4Matic, GLE400 4Matic, GLE350 4Matic, GLE63 AMG, GLE63 AMG Coupe, GLE63S AMG and GLE63S AMG Coupe, and 2017 GLS450 4Matic, GLE550 4Matic, and GLE63 AMG 4Matic vehicles. These vehicles may have excess bulkhead insulation extending into the lower windshield area, possibly affecting the windshield bonding and the full protective function of the passenger's frontal air bag in the event of a crash.
The risk
If the passenger's frontal air bag does not function as designed in the event of a crash, the front seat passenger has an increased risk of injury.
The fix
MBUSA will notify owners, and dealers will remove any excess bulkhead insulation and rework the windshield bonding, as necessary, free of charge. Interim owner letters will be mailed in December 2017. Owners will receive a second notice when the remedy is available in late January 2018. MBUSA's number for this recall is 2018020002. Owners may contact MBUSA customer service at 1-877-496-3691.
Recall details
| NHTSA campaign | 17V-655 (17V655000) |
|---|---|
| Manufacturer number | 2018020002 |
| Manufacturer | Mercedes-Benz USA, LLC |
| Component | Air bags › Frontal › Passenger side › Inflator module |
| Report date | October 17, 2017 |
| Owners notified | February 26, 2018 |
| Vehicles affected | 3,620 |
| Initiated by | Manufacturer |
Vehicles covered
- 2016 Mercedes-Benz AMG GLE63
- 2017 Mercedes-Benz AMG GLE63
- 2016 Mercedes-Benz GLE300D
- 2016 Mercedes-Benz GLE350
- 2016 Mercedes-Benz GLE400
- 2016 Mercedes-Benz GLE63S
- 2017 Mercedes-Benz GLS450
Plus 1 other model/year combinations not covered on this site.
Owner complaints about the air bags
Frequently asked questions
Is the recall 17V-655 repair free?
Yes. Mercedes-Benz dealers will fix the problem at no cost: MBUSA will notify owners, and dealers will remove any excess bulkhead insulation and rework the windshield bonding, as necessary, free of charge. Interim owner letters will be mailed in December 2017.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 3,620 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.