The problem
Chrysler (FCA US LLC) is recalling certain 2012 Jeep Liberty and 2012-2013 Chrysler 200 and Dodge Avenger vehicles. A component within the occupant restraint controller (ORC) may fail and prevent the active headrests from deploying in the event of a rear-end crash.
The risk
If the active headrests do not deploy in certain rear-end crashes, the front seat occupants have an increased risk of injury.
The fix
Chrysler will notify owners, and dealers will replace the ORC as necessary, free of charge. The recall began on December 4, 2017. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is T56.
Recall details
| NHTSA campaign | 17V-640 (17V640000) |
|---|---|
| Manufacturer number | T56 |
| Manufacturer | Chrysler (FCA US, LLC) |
| Component | Seats › Front assembly › Head restraint |
| Report date | October 10, 2017 |
| Owners notified | December 4, 2017 |
| Vehicles affected | 363,930 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the seats
Frequently asked questions
Is the recall 17V-640 repair free?
Yes. Chrysler dealers will fix the problem at no cost: Chrysler will notify owners, and dealers will replace the ORC as necessary, free of charge. The recall began on December 4, 2017. Owners may contact FCA customer service at 1-800-853-1403. FCA's number for this recall is T56.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 363,930 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.