The problem
General Motors LLC (GM) is recalling certain model year 2011-2012 Cadillac Escalade, Escalade ESV, Escalade EXT, Chevrolet Avalanche, Silverado HD, Silverado LD, Suburban, Tahoe, GMC Sierra LD, Sierra HD, Yukon, and Yukon XL vehicles. In the affected vehicles, the ignition lock actuator may bind, making turning the key difficult or causing the ignition to get stuck in the "Start" position.
The risk
If stuck in the "Start" position, the ignition may suddenly snap back into the "Accessory" position, causing a loss of engine, steering, and braking power, increasing the risk of a vehicle crash. If the vehicle is in a crash, the air bags may not deploy, increasing the risk of occupant injury.
The fix
GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015. Owners may contact GM customer service at 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14696 for the original equipment, and 14912 for the service replacement parts.
Recall details
| NHTSA campaign | 14V-827 (14V827000) |
|---|---|
| Manufacturer number | 14696 and 14912 |
| Manufacturer | General Motors, LLC |
| Component | Electrical system › Ignition |
| Report date | December 30, 2014 |
| Owners notified | February 12, 2015 |
| Vehicles affected | 84,192 |
| Initiated by | Manufacturer |
Vehicles covered
- 2011 Cadillac Escalade
- 2012 Cadillac Escalade
- 2011 Cadillac Escalade ESV
- 2012 Cadillac Escalade ESV
- 2011 Cadillac Escalade EXT
- 2012 Cadillac Escalade EXT
- 2011 Chevrolet Avalanche
- 2012 Chevrolet Avalanche
- 2011 Chevrolet Silverado
- 2012 Chevrolet Silverado
- 2011 Chevrolet Suburban
- 2012 Chevrolet Suburban
- 2011 Chevrolet Tahoe
- 2012 Chevrolet Tahoe
- 2011 GMC Sierra
- 2012 GMC Sierra
- 2011 GMC Yukon
- 2012 GMC Yukon
- 2011 GMC Yukon XL
- 2012 GMC Yukon XL
Owner complaints about the electrical system
- 2011 Cadillac Escalade electrical problems 2
- 2012 Cadillac Escalade electrical problems 9
- 2011 Cadillac Escalade ESV electrical problems 2
- 2012 Cadillac Escalade ESV electrical problems 2
- 2011 Chevrolet Avalanche electrical problems 4
- 2012 Chevrolet Avalanche electrical problems 1
- 2011 Chevrolet Silverado electrical problems 5
- 2012 Chevrolet Silverado electrical problems 4
- 2011 Chevrolet Suburban electrical problems 10
- 2012 Chevrolet Suburban electrical problems 10
- 2011 Chevrolet Tahoe electrical problems 17
- 2012 Chevrolet Tahoe electrical problems 13
Frequently asked questions
Is the recall 14V-827 repair free?
Yes. Cadillac dealers will fix the problem at no cost: GM will notify owners, and dealers will inspect and replace the ignition lock housing, as necessary, free of charge. The recall began on February 12, 2015.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 84,192 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.