The problem
General Motors LLC (GM) is recalling certain model year 2011-2012 Buick LaCrosse, Regal and Chevrolet Camaro, as well as certain 2010-2012 Cadillac SRX, Chevrolet Equinox and GMC Terrain vehicles, equipped with power height adjustable driver and passenger seats. In the affected vehicles, the bolt that secures the driver's and passenger's power front seat height adjuster may fall out causing the seat to drop suddenly to the lowest vertical position.
The risk
If the driver's seat unexpectedly drops, the distraction and altered seat position may affect the drivers' control of the vehicle, increasing the risk of a crash.
The fix
GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014. Owners may contact GM customer service at 1-800-521-7300 (Buick), 1-800-458-8006 (Cadillac), 1-800-222-1020 (Chevrolet), or 1-800-462-8782 (GMC). GM's number for this recall is 14271.
Recall details
| NHTSA campaign | 14V-447 (14V447000) |
|---|---|
| Manufacturer number | 14271 |
| Manufacturer | General Motors, LLC |
| Component | Seats › Front assembly › Power adjust |
| Report date | July 23, 2014 |
| Owners notified | December 26, 2014 |
| Vehicles affected | 414,333 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the seats
- 2011 Buick Lacrosse seat problems 9
- 2012 Buick Lacrosse seat problems 6
- 2011 Buick Regal seat problems 25
- 2012 Buick Regal seat problems 6
- 2010 Cadillac SRX seat problems 5
- 2011 Cadillac SRX seat problems 3
- 2012 Cadillac SRX seat problems 4
- 2011 Chevrolet Camaro seat problems 15
- 2012 Chevrolet Camaro seat problems 5
- 2010 Chevrolet Equinox seat problems 9
- 2011 Chevrolet Equinox seat problems 9
- 2012 Chevrolet Equinox seat problems 5
Frequently asked questions
Is the recall 14V-447 repair free?
Yes. Buick dealers will fix the problem at no cost: GM will notify owners, and dealers will replace the height adjuster shoulder bolts, free of charge. The manufacturer distributed interim letters to owners on September 11, 2014. The recall began on December 26, 2014.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 414,333 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.