The problem
Ford Motor Company (Ford) is recalling certain model year 2011-2012 F-350/450/550 Ambulance Package vehicles manufactured February 22, 2010, through October 19, 2012 and equipped with a 6.7L diesel engine. Due to an exhaust sensor problem, the vehicles may experience loss of power followed by an engine stall.
The risk
An unexpected engine stall increases the risk of a crash. Additionally, if this were to occur when the ambulance is transporting a patient, there is an increased risk of injury to the patient.
The fix
Ford will notify owners, and dealers will replace the exhaust gas temperature sensor, free of charge. The recall began on November 25, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332. Ford's recall campaign number is 13S10.
Recall details
| NHTSA campaign | 13V-535 (13V535000) |
|---|---|
| Manufacturer number | 13S10 |
| Manufacturer | Ford Motor Company |
| Component | Engine |
| Report date | October 30, 2013 |
| Owners notified | November 25, 2013 |
| Vehicles affected | 2,951 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the engine & cooling
Frequently asked questions
Is the recall 13V-535 repair free?
Yes. Ford dealers will fix the problem at no cost: Ford will notify owners, and dealers will replace the exhaust gas temperature sensor, free of charge. The recall began on November 25, 2013. Owners may contact Ford Motor Company Customer Relationship Center at 1-866-436-7332.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 2,951 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.