The problem
Ford Motor Company (Ford) is recalling certain model year 2012-2013 Focus Electric vehicles and 2013 C-Max vehicles equipped with the Intelligent Access Push Button Start System. In the affected vehicles, there is no audible chime when the vehicle is operational and the driver's door is opened. Thus, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) No. 114, "Theft Protection and Rollaway Prevention."
The risk
Without an audible door chime, a vehicle owner may open the door and exit the vehicle without being reminded that the vehicle is still operational, leaving the vehicle susceptible to theft.
The fix
Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.
Recall details
| NHTSA campaign | 13V-475 (13V475000) |
|---|---|
| Manufacturer number | 13C07 |
| Manufacturer | Ford Motor Company |
| Component | Equipment › Electrical › Anti-theft devices |
| Report date | October 17, 2013 |
| Owners notified | October 30, 2013 |
| Vehicles affected | 23,000 |
| Initiated by | OVSC |
Vehicles covered
Owner complaints about the equipment & accessories
Frequently asked questions
Is the recall 13V-475 repair free?
Yes. Ford dealers will fix the problem at no cost: Ford will notify owners, and dealers will update the software for the door chime, free of charge. The recall began on October 30, 2013. Owners may contact the Ford customer relationship center at 1-866-436-7332. Ford's recall number is 13C07.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 23,000 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.