The problem
General Motors is recalling certain model year 2013 Cadillac XTS vehicles manufactured from October 12, 2011, through August 30, 2012, for failing to comply with the requirements of Federal Motor Vehicle Safety Standard No. 202, "Head Restraints." The rear seat head restraints may not lock in the upright position after being folded forward. If the head restriant is at its lowest position and it falls forward, it will not meet the height required by the standard.
The risk
In the event of a vehicle crash, the lowered head restraint may increase the occupant's risk of neck injury.
The fix
General Motors will notify owners, and dealers will replace the head restraints, free of charge. The recall began on December 4, 2012. Owners may contact General Motors at 1-800-458-8006.
Recall details
| NHTSA campaign | 12V-525 (12V525000) |
|---|---|
| Manufacturer number | 12258 |
| Manufacturer | General Motors, LLC |
| Component | Seats › Mid/rear assembly |
| Report date | October 31, 2012 |
| Owners notified | December 4, 2012 |
| Vehicles affected | 12,626 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the seats
Frequently asked questions
Is the recall 12V-525 repair free?
Yes. Cadillac dealers will fix the problem at no cost: General Motors will notify owners, and dealers will replace the head restraints, free of charge. The recall began on December 4, 2012. Owners may contact General Motors at 1-800-458-8006.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 12,626 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.