The problem
BMW is recalling certain model year 2005-2007 7-Series vehicles, equipped with both Comfort Access and Soft Close Automatic options, and manufactured August 23, 2004, through September 3, 2007. Due to a software problem, the doors may appear to be closed and latched, but, in fact, may inadvertently open.
The risk
The door may unexpectedly open due to road or driving conditions or occupant contact with the door. The sudden opening may result in occupant ejection or increase the risk of injury in the event of a crash.
The fix
BMW will notify owners and dealers will update software. The recall began on December 12, 2012. Owners may contact BMW at 1-800-525-7417 or email BMW at CustomerRelations@bmwusa.com.
Recall details
| NHTSA campaign | 12V-504 (12V504000) |
|---|---|
| Manufacturer | BMW of North America, LLC |
| Component | Latches/locks/linkages › Doors › Latch |
| Report date | October 17, 2012 |
| Owners notified | December 12, 2012 |
| Vehicles affected | 7,485 |
| Initiated by | Manufacturer |
Vehicles covered
Owner complaints about the locks & latches
Frequently asked questions
Is the recall 12V-504 repair free?
Yes. BMW dealers will fix the problem at no cost: BMW will notify owners and dealers will update software. The recall began on December 12, 2012. Owners may contact BMW at 1-800-525-7417 or email BMW at CustomerRelations@bmwusa.com.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 7,485 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.