The problem
Ford is recalling certain model year 2004 and 2005 Ford freestar and Mercury monterey vehicles. The torque converter output shaft May fail.
The risk
This condition results in a sudden loss of motive power with no warning, increasing the risk of a crash.
The fix
Ford will notify owners, and dealers will replace the torque converter free of charge. The safety recall began on August 9, 2012. Owners May contact the Ford motor company customer relationship center at 1-866-436-7332.
Recall details
| NHTSA campaign | 12V-006 (12V006000) |
|---|---|
| Manufacturer number | 11S25 |
| Manufacturer | Ford Motor Company |
| Component | Power train › Automatic transmission › Torque converter |
| Report date | January 9, 2012 |
| Owners notified | June 29, 2012 |
| Vehicles affected | 206,452 |
| Initiated by | NHTSA investigation |
Vehicles covered
Owner complaints about the transmission & drivetrain
Frequently asked questions
Is the recall 12V-006 repair free?
Yes. Ford dealers will fix the problem at no cost: Ford will notify owners, and dealers will replace the torque converter free of charge. The safety recall began on August 9, 2012. Owners May contact the Ford motor company customer relationship center at 1-866-436-7332.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 206,452 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.