The problem
Turtle top is recalling certain model year 2009 transit and shuttle buses equipped with certain ricon s series and k series l-model wheelchair lifts. The wheelchair lifts contain defective software that controls the lift up function. If the lift switch is released before the floor level limit switch is activated, the lift May continue its upward travel for approximately 1 second before stopping, and May travel past the floor level.
The risk
When the platform overruns the vehicle floor level and stops at an angle from 15-20 degrees, it is possible for a person in a wheelchair to tip over and for someone standing on the platform to fall, possibly resulting in injuries.
The fix
Turtle top is working with ricon and the repairs will be performed by authorized ricon dealers. Please see ricon's defect report 09e-061. Ricon will provide owners with a bulletin outlining proper wheelchair lift operation and will ship owners a dvd-based training aid to promote proper lift operation. The safety recall began on October 8, 2010. Owners May contact ricon customer service at 1-800-322-2884, or emailing at www.dmata@wabtec.com.
Recall details
| NHTSA campaign | 10V-354 (10V354000) |
|---|---|
| Manufacturer | Turtle Top |
| Component | Equipment adaptive/mobility |
| Report date | July 30, 2010 |
| Owners notified | October 8, 2010 |
| Vehicles affected | 14 |
| Initiated by | Manufacturer |
Vehicles covered
Frequently asked questions
Is the recall 10V-354 repair free?
Yes. Ford dealers will fix the problem at no cost: Turtle top is working with ricon and the repairs will be performed by authorized ricon dealers. Please see ricon's defect report 09e-061. Ricon will provide owners with a bulletin outlining proper wheelchair lift operation and will ship owners a dvd-based…
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 14 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.