The problem
On certain vans built on Ford e250/e350 chassis and equipped with sure-lok wheelchair securement systems, the sprocket teeth of the retractor assembly is out of alignment.
The risk
In the event of a vehicle crash, the wheelchair May not be adequately secured possibly resulting in injuries to a wheelchair occupant.
The fix
Dealers will inspect and replace the wheelchair securement retractors as necessary. Sure-lok is conducting the owner notification and remedy for this campaign. Owners should contact sure-lock at 1-908-231-1804 or accubuilt at 419-222-1501.
Recall details
| NHTSA campaign | 04V-589 (04V589000) |
|---|---|
| Manufacturer | Ford Motor Company |
| Component | Equipment adaptive/mobility |
| Report date | December 15, 2004 |
| Owners notified | August 23, 2004 |
| Vehicles affected | 501 |
| Initiated by | NHTSA investigation |
Vehicles covered
Plus 4 other model/year combinations not covered on this site.
Owner complaints about the equipment & accessories
Frequently asked questions
Is the recall 04V-589 repair free?
Yes. Ford dealers will fix the problem at no cost: Dealers will inspect and replace the wheelchair securement retractors as necessary. Sure-lok is conducting the owner notification and remedy for this campaign. Owners should contact sure-lock at 1-908-231-1804 or accubuilt at 419-222-1501.
How do I know if my car is included?
Not every vehicle of the listed model years is affected — the recall covers 501 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.