Ford Recall 04V-562: Equipment adaptive/mobility

Affected: 2004 Ford E-250, 2004 Ford E-350, 2000 Ford E350 and 3 more. Filed with NHTSA on November 26, 2004, covering about 1,660 vehicles.

The problem

On certain vans equipped with sure-lok wheelchair securement systems, the sprocket teeth of the retractor assembly is out of alignment.

The risk

In the event of a vehicle crash, the wheelchair May not be adequately secured possibly resulting in injuries to a wheelchair occupant.

The fix

Dealers will inspect and replace the wheelchair securement retractors as necessary. Sure-lok will handle the repairs for this campaign. Owners should contact sure-lock at 1-908-231-1804 or mobilityworks at 1-800-769-8267.

Recall details

NHTSA campaign04V-562 (04V562000)
Manufacturer number04E-058
ManufacturerMobility Works (WMK Inc.)
ComponentEquipment adaptive/mobility
Report dateNovember 26, 2004
Vehicles affected1,660
Initiated byNHTSA investigation

Vehicles covered

Plus 47 other model/year combinations not covered on this site.

Owner complaints about the equipment & accessories

Frequently asked questions

Is the recall 04V-562 repair free?

Yes. Ford dealers will fix the problem at no cost: Dealers will inspect and replace the wheelchair securement retractors as necessary. Sure-lok will handle the repairs for this campaign. Owners should contact sure-lock at 1-908-231-1804 or mobilityworks at 1-800-769-8267.

How do I know if my car is included?

Not every vehicle of the listed model years is affected — the recall covers 1,660 vehicles built in a certain window. Check your 17-character VIN with our VIN recall check or at nhtsa.gov/recalls.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.