2011 Mercedes-Benz ML350 Airbag Problems

Mileage when the problem started

• Under 25k
  00%
• 25k–50k
  117%
• 50k–75k
  350%
• 75k–100k
  233%
• 100k–150k
  00%
• 150k+
  00%

Owner reports

Selected complaints filed with NHTSA by 2011 Mercedes-Benz ML350 owners, lightly cleaned up (personal details are redacted by NHTSA).

I was in a car accident in March 2016 and it was a front end collision. I almost went through the windshield however my seat belt didn't stop me or lock in place at all. I also contacted Mercedes in April 2016 about my driver airbag that was recalled due to safety concerns and I still haven't been contacted for a resolution as I have reached out to them multiple times for options because it's unsafe to drive my vehicle

Nearest dealership refused to complete the recall repairs. On March 6, during a moving traffic accident that totaled both cars, the air bags failed to deploy, resulting in injury to the driver (me).

Tl* Takata recall. The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The contact called the dealer (Mercedes-Benz of bakersfield, 5600 gasoline alley dr, bakersfield, ca 93313, [phone]) every thirty days to determine when the parts would be supplied from the manufacturer. The dealer did not know when the parts would become available. The contact stated that the failure was identical to what was listed in NHTSA campaign number: 12e028000 (equipment). The contact stated that the accelerator pedal would become stuck and would not release properly when necessary; however, it was not the floor mat that caused the failure, as noted in the recall campaign. While exiting a car wash terminal, the accelerator pedal failed to release. The contact maneuvered the brake pedal and crashed into a concrete wall. …

Tl* the contact owns a 2011 Mercedes-Benz ML350. While driving 70 MPH, the vehicle stalled. In addition, the SRS and ABS warning indicators illuminated, and the side view and blind side indicators were inoperable. The gear shifter failed to engage in the park position. The vehicle was towed to a friend's residence. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 95,000. The VIN was not available.

Takata recall. I have been waiting patiently since February 2016, and every 6 months Mercedes Benz keeps delaying the remedy to this potentially fatal issue. My wife and toddler ride in this vehicle and I'm always in fear the airbag can deploy causing serious injury or death. How much longer am I supposed to wait for the parts to be ready while Mercedes Benz is making record profits?

Takata recall Mercedes Benz notified by usps safety recall 03/16.no further correspondence or other action/s to indicate rectify of safety recall since. Mercedes houston north dealership visit 10/29/16 at which I purchased refuses vehicle return in light of indicated airbag recall, stating I cannot simply return the vehicle.sales rep indicates such vehicles are taken as trade-in and/or sold to competing dealers like carmax which pays higher for unwanted/unsafe vehicles, but offers an assurance to assuage my safety concern that Mercedes are more structurally sound than other manufacturers, namely Honda in which drivers/passengers died from Takata airbag deployments.rep further states airbag replacement unlikely since Takata is behind in manufacturing due to tsnumai;processing new work as priority to safety recall/reworks.unable to sell/transfer vehicle due to recall/illegality; would not …

Tl* Takata recall. The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Mercedes-Benz of hagerstown (1955 dual hwy, hagerstown, md) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact expressed concerns about getting the recall completed due to being deployed overseas and having to ship the vehicle by March 18th. The contact was informed that the manufacturer could not assist with a remedy due to NHTSA being responsible for the recall. The contact had not experienced a failure. …

Takata recall. I have been sent a number of notices that my vehicle is part of the Takata recall but that there are no parts available. Frankly I've been very patient but I am concerned for my safety knowing this dragging on for 2 years now. I drive almost 100 miles per day on major highways. I am aware that other manufacturers, of less stature mind you, are offering at no cost a substitute or loaner/rental vehicle until the parts are made available. I'm no longer willing to wait for this endless time frame for my vehicle to be repaired with the proper, safe, and updated safety item like an air bag. We're not talking about some sensor or a power window switch here. I don't feel safe driving this vehicle any longer.

Tl* Takata recall. The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (baker motor company of charleston, inc, 1513 savannah hwy suite a, charleston, sc 29407, [phone]) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

Tl* Takata recall. The contact owns a 2011 Mercedes-Benz ML350. The contact received notification of NHTSA campaign number: 16V081000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called Mercedes-Benz of north orlando (1100 rinehart rd, sanford, fl 3277[phone]) where it was confirmed that the parts were not available for the recall remedy. The manufacturer was notified of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available. Parts distribution disconnect.

Related recalls

NHTSA investigations

Airbag complaints in other ML350 years