Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2010 Lexus HS 250 Hybrid owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2010 Lexus HS250 Hybrid. The contact stated had they had recently purchased the vehicle and had minor repairs performed on the vehicle by an independent mechanic, who informed the contact that the vehicle could not be aligned due to the repair as stated in NHTSA Campaign Number: 16V596000 (Suspension). The contact stated that the tie rod could not be adjusted. The mechanic referred the contact to a dealer to get the vehicle repaired. The contact reached out to the manufacturer and was informed that the vehicle needed to be inspected by an authorized dealer. the vehicle was taken to the dealer to be diagnosed. The contact was informed that the wheel bearings on the rear driver's wheel needed to be replaced. The contact was informed that the part was no longer manufactured by the vehicle manufacturer however, there was an aftermarket part to fix the vehicle. …
The 2010 hs250h rear lower suspension arm recall flaw the safety recall work caused non-recoverable damages to the rear tires of my 2010 hs250h. Toronto Lexus told me that the damages to the tires wererear due to misalignment by westside Lexus. Lexus USA only reimbursed me a small portion of the total cost (redo of recall work + 4 new tires). Neither Lexus USA nor westside Lexus would pay for the damages on the tires. The story: I purchase the Lexus 2010 h250h from westside Lexus houston in 2010. On April 10, 2015, westside Lexus did a recall work on the rear suspension arms (rear tie rods). At the same time, I had westdise Lexus installed 4 new dunlop 225/45zr18 tires. Feb. 2017 I moved back to Canada. On the long weekend of aug. 2017, I was driving on highway near toronto. One of rear tire suddenly burst out. I sent the car to a Lexus service center in toronto for repair. …
Brakes: the car is presenting issues when braking, in order to brake it has to be pressed too hard, and it does not brake immediately is more like gradually, which makes slower the brake process, and very dangerous. It also makes a very annoying squeaky sound. Suspension: the car has been aligned 3 times in less than a week since I bought it 10 days ago. However, it still pulls to the right when driving. It's very uncomfortable to be driving pulling to the left in order to keep the wheels straight. Toyota service said that the tires are in excellent condition, and everything in general as well. They attributed the issue with a recall in the rear arms. I investigated both issues with the brakes and the rear arms and in fact are due to recalls. How can I have Lexus take care of this?
NHTSA recall no. 16v-596, issued approximately one month ago. There is a nationwide shortage of the parts needed to correct the recall, and dealers cannot tell me when the parts will be available. This was confirmed by talking with two dealers near me and the Lexus customer care center. The recall cannot be completed in a timely manner - the recall appears to require immediate attention and replacement of both rear suspension arms. Both dealers claimed this was an "interim" notice, but the recall states "remedy notice" and recommends an appointment asap.
Tl* the contact owns a 2010 Lexus HS 250 Hybrid. While driving various speeds, the rear of the vehicle fishtailed without warning. The contact stated that the issue occurred on several occasions, especially when it rained. The vehicle was taken to a dealer where it was diagnosed that the control arm was fractured and needed an alignment. The vehicle was not repaired. The manufacturer was made aware of the issue. The vehicle was serviced per a recall, but the recall information was not provided. The failure mileage was 70,000.
Tl* the contact owns a 2010 Lexus HS 250 Hybrid. While driving, the contact felt the vehicle's alignment moving around. The tire warning indicator illuminated. The vehicle was taken to a dealer where it was diagnosed that the vehicle needed to be realigned due to an issue with the control arm. The vehicle was repaired; however, the failure recurred. The manufacturer was notified of the failure, but did not offer any assistance. The failure mileage was 108,000.
I purchased a 2010 HS 250h Lexus in aug 8, 2016. I recently found out that it has been recalled 7 times with serious under the hood issues and was told the only one outstanding the one I stumbled upon due to research. This car has ruined my life.it has needed all sort of repairs since I purchased it. Most of the time it has had to just sit in the yard due to the fact that I was and still is, afraid to drive it.. It started just a few days after my dealer warranty had run out. It cuts off in the middle of the road, losing the ability to accelerate,etc. One day during work traffic it cut off on me and traffic stayed backed up for miles before I could call and pay for a tow truck. In fact, nowadays, that's been the only way I can get it to and from the repair shop. …
This car has had 7 recalls. When you review the carfax or NHTSA website, it only show open recalls. The rear suspension problem was originally recalled 08/02/12 recall number 12v37-3000, dealers were instructed to inspect for loose tie-rod nuts and replace as needed. Then 08/28/13 recall notice 13V383-000 was issued and the rear tie rods will be encased in epoxy to prevent future environmental damage. Since this didn't work, it was replaced with recall 16V596-000 on 08/12/16. This recall superseded 13v-383, the affected vehicles that were previously recalled but did not have both suspension arms replaced. Those vehicles were supposed to have them replaced and encapsulate the locknuts. Here is the problem... Within 7 months of normal driving, no potholes, no speed bumps, the car is so far out of alignment it ruined 2 rear tires. …
Tl* the contact owns a 2010 Lexus hs250 Hybrid. The contact was driving 55 MPH when the vehicle began to veer from side to side. The vehicle was taken to the dealer and the remedy for NHTSA campaign id number: 12V373000 (suspension) was performed however, the failure later recurred. The contact then received notification of NHTSA campaign number: 13V383000 (suspension). The contact attempted to make an appointment with a local dealer but was informed that the parts were unavailable. The manufacturer was notified. The approximate failure mileage was 7,000.
Tl* the contact owns a 2010 Lexus HS 250 Hybrid. The contact received a recall notification for NHTSA campaign number: 16V596000 (suspension); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (Lexus of tacoma in fife, washington) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Related recalls
Suspension › Rear
Toyota Motor Engineering & Manufacturing (Toyota) is recalling certain model year 2006-2011 Toyota RAV4 vehicles manufactured October 31, 2005, to September 7, 2010, and 2010 Lexus HS250h vehicles manufactured July 6, 2009, to August 26, 2010.
Remedy: Toyota will notify owners and dealers will replace both rear suspension arms and encapsulate the locknuts, free of charge. The recall began on September 30, 2016.
Suspension › Rear
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust…
Remedy: Toyota will notify owners, and dealers will inspect the tie rods and replace any that have rust or corrosion on the alignment adjustment threads.
Suspension › Rear
Toyota is recalling certain model year 2006 through 2011 RAV4 and 2010 Lexus HS250h passenger vehicles manufactured from October 2005 through September 2010. If the nuts for adjusting the rear wheel alignment are improperly tightened during service, the rear suspension arm (rear tie rod) may develop unwanted movement and rust,…
Remedy: Toyota will notify owners, and dealers will inspect the rear tie-rod nut for looseness and replace any suspect tie-rod found loose.
Suspension complaints in other HS 250 Hybrid years
Frequently asked questions
How common are suspension problems on the 2010 Lexus HS 250 Hybrid?
NHTSA has 30 complaints about the suspension of the 2010 Lexus HS 250 Hybrid, 39% of the model year's 76 complaints.
Is there a recall for 2010 Lexus HS 250 Hybrid suspension problems?
Yes — NHTSA recall 16V-596 (rear, Aug 12, 2016); NHTSA recall 13V-383 (rear, Aug 28, 2013); NHTSA recall 12V-373 (rear, Aug 2, 2012). Recall repairs are free at authorized dealers.
At what mileage do 2010 Lexus HS 250 Hybrid suspension problems start?
Half of the complaints with a recorded mileage happened before about 72,000 miles, and 10% before 25,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.