Which parts fail
Components named in complaints (doors, hood, frame, rust, paint and trim).
Mileage when the problem started
Owner reports
Selected complaints filed with NHTSA by 2015 Hyundai Genesis owners, lightly cleaned up (personal details are redacted by NHTSA).
The contact owns a 2015 Hyundai Genesis. The contact stated that while the vehicle was parked, the driver's side rear door failed to open. The contact entered the vehicle and attempted to open the driver's side rear door; however the door failed to open. The vehicle was taken to the dealer, where the vehicle was diagnosed with a failed rear driver's side door handle. The contact was informed that the rear driver's side door handle and door panel needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 63,500.
In July 2023, the driver's side passenger door stopped opening for no reason. There was no damage nor was there an accident. Upon researching this issue, I learned that this is a common problem for the 2015 Hyundai Genesis models. It is not safe to have passengers ride in the vehicle as they could not get out in the event of a flood, fire or accident. On July 20, 2023, I contacted Hyundai Motor America and was assigned Case No. 21756483. Max, National Consumer Affairs, Hyundai Motor America, [phone] xX65522, was assigned. On August 4, 2023, Max scheduled an appointment at Roseville Hyundai for September 29, 2023. No repairs were performed nor was a clear diagnosis made as Hyundai did not if indicate it would pay for the repairs. …
The rear passenger door will not open from inside or from outside of the vehicle. The door lock mechanism has failed internally while the door was shut. This causes a safety issue as passengers are not able to exit the vehicle in an emergency event. Worse, a child car seat is not able to be accessed as the door will not open. There are not warning lights in the vehicle to alert you that the door lock/handle mechanism has failed. Hyundai/Genesis will not repair the defective components under warranty, as they consider it a wear item. As the door will not open it is extremely difficult to repair this issue. The door panel has to be cut off which renders it destroyed. The door lock/latch mechanism has failed at 60000 miles and with a vehicle that is 6 years old. This is a huge safety issue as people will become trapped in a crash, which can lead to injury and loss of life.
The left rear passenger door does not open from inside or outside. I have looked online and see that this or similar problems affect many Genesis sedans as well as other Hyundai vehicles. We needed to seat two young children in the back seat and realized how dangerous it is if something happens and the car door can't be opened from inside or outside. How would rescue teams extract the passenger? How could the passenger extract him/herself? Many people reported paying a lot of money to the dealership to repair this problem. I believe this is a safety hazard that the company should be responsible for. This problem began recently, with no warning. The key fob does not open the door either.
I was attempting to open the rear door to help my child exit the car when the exterior door handle broke off in my hand leaving me unable to open the door. Luckily there was no emergency and I was able to use another door. I was told this is a common problem with these door handles and feel it could create an entrapment issue under the worst circumstances.
The fuel door will not open, even with the emergency latch located within the trunk. A cursory search of reddit and other forums has revealed the problem to be widespread among other Hyundai owners, with no solutions offered by Hyundai or Genesis. The safety issue is obvious in that drivers will be stranded in unexpected places.
Driver's side rear passenger door mechanism has failed. Door will not open when handle is pulled from the outside of the vehicle, nor when the occupant uses the interior door handle. This hinders the occupants from exiting the vehicle and is unsafe. Maintenance personnel have replicated the issue and have found no root cause.
Driver rear door latch failed, door refuses to open from the outside or the inside. Passenger may become trapped in the event of an accident requiring exit from that door. No warnings or symptoms present before the failure. Multiple forum posts detailing similar symptoms
Rear passenger door lock inoperable. Not able to open door from inside or outside. Safety issue, vehicle accommodates two child car seats in the rear. Component failure, should be a recall.Safety issue.
My wife and I just recently purchased 2 2015 Hyundai Genesis coupe 3.8 auto. This is a 3 month old car with 2700 miles. I took in once for squeak in rear area, they said could not hear it. I advised I would take tech out so he could hear it. They said they were to busy. Took back a second time, they said they could hear it, tightened everything in rear area abut could not find problem that May have broken weld!! They could not give me a loaner. After sitting my car across from their service center with a sign saying do not use this dealership that my car is still broken they gave me a loaner. That was last Tuesday. The service center (long Hyundai chattanooga, tn) said car was at body shop to fix a broken weld that there is a new technical service bulletin about this. This is a brand new 28K car with broken welds?? This seems very dangerous. …
Body complaints in other Genesis years
Frequently asked questions
How common are body problems on the 2015 Hyundai Genesis?
NHTSA has 21 complaints about the body & structure of the 2015 Hyundai Genesis, 7% of the model year's 306 complaints. The component named most often is body (20 mentions).
Is there a recall for 2015 Hyundai Genesis body problems?
No. NHTSA lists no body & structure recall for the 2015 Hyundai Genesis, though it has 10 recalls for other components. If the problem is widespread, a repair may still be covered by an extended warranty or a manufacturer service bulletin — ask a dealer.
At what mileage do 2015 Hyundai Genesis body problems start?
Half of the complaints with a recorded mileage happened before about 30,000 miles, and 40% before 25,000 miles.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) — owner complaints through October 20, 2026, recalls and defect investigations; fuel economy from the EPA. Complaints are unverified reports and are not proof of a defect. How we rate model years.